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Build relationships by helping your customers in real time via Live Chat. Keep your conversations after transactions, and send personalized offers through any social media, email or via in-app direct message.
Reach your customers wherever they are: connect social media, email and live chat conversations all in one tool.
Group your customers based on their behavior, preferences, location, channel of communication or any other characteristic you would define.
Automatically send targeted messages with new offers or discounts to a chosen customer or a group of customers.
Create, edit and send personalized messages based on needs and behaviors of your customers.
All of your conversations in one place.
Let your customers contact you any time from their favorite messaging app. Manage all of your conversations and communicate from one single app.
Communicate inside the app connecting any social media or messenger your customers prefer. Help, guide and assist while consumers are in your store.
Connect to Marketing app and send smart personalized campaigns to re-engage your clients and keep them up with all the news.Learn about Marketing app
Grow the interest to your brand and keep your customers engaged sending quick push messages with discounts and 'get now' offers.
Be right there any time. Deliver updates via SMS to grab the attention of your less active customers and turn them into active buyers.
Send direct messages to your customers with the most recent product updates and news, as well as details about orders, shipping and returns.
Create groups of customers based on their location, language, behavior or product preferences and stay relevantly tuned for each one through any communication channel.
Design everything. Choose the icon, name and welcome message displayed and make your live chat look brand.
Choose a full-screen chat widget or an overlay bubble to fully meet your customers' expectations.
Add Live Support to as many of your sites as you wish with no additional installation or coding.
Set up automatic messages to start the conversation easy and fast. Connect your support team when needed.
Set up your 'do not disturb' period and redirect your customers to an email when support team is unavailable.
Grow conversion by showing triggered messages delivered on specific pages, for specific visitors or certain conditions.
Support in several languages. Set up your live chat display view for each of your business locations.
Effective support processes.
Assign chats to specific managers and handle with incoming requests productively.
Smart customers list
Smart customers list.
Add customers to your contacts list and group them based on any criteria you need to optimize your workflows and target the right audience.
Turn visitors into contacts.
Convert all the visitors, who contacted you through a live support chat into potential customers by adding them to your contact list and keeping up communication with them on a rolling basis.
Add your contacts easily.
Expand your contact base by importing your contacts from the featured sources or loading them as a CSV file. Keep all your communications in one place.
Use smart and convenient search to find whatever you need - the specific contact, group or message inside any of your communications, as well as offers sent and files downloaded.
Create your individual CRM.
Connect your Communication app to payever Marketing, Transactions and Products apps and get own CRM system ready for your business needs.
Monitor statistics on your store activity, get insights on the best sold products and correct your communications strategy accordingly.Learn more
Your email service to connect with customers anytime you need. Add contacts from any of the existing messengers and deliver the most relevant offers.Learn more
Get access to the entire profile of all of your customers. Stay informed on their contacts information, preferred communication channels and offers sent.Learn more