Live Support

Icons / Apps /MESSENGER 1

Live Support App overview

How to create store support messages using payever live support application.

The payever Live Support Application provides functionality to create automated messages and live support auto responses for your store. Use the message widget to customize the look and text of your bubble message. Automate responses provided by your live support chat.

How to access payever Live Support Application:

  • The Live Support App screen opens where you can create custom messages and auto responses.

How to create a live support message in payever:

Click on Start Now to create your first custom message. If you have already created at least one message widget, click on the Add Widget button.

Select the Widget mode by clicking on Overlay.

  • Enter a name for the message widget in the Widget Name field.
  • Write the text of your message in the Bubble Message field. Live preview of your message is generated while you create it.
  • Select a custom icon by clicking on the Change Icon button.
  • Click on Save to save your message.

 

Select the Widget mode by clicking on Full screen.

  • Enter a name for the chat message in the Chat Welcome Title field.
  • Write the text of your message in the Chat Welcome Message field. Live preview of your message is generated while you create it.
  • Select a custom icon by clicking on the Change Icon button.
  • Click on Save to save your message.

Activate and deactivate the message using the Enable slider next to it.

You can customize the Triggers and Auto-response options while you create your widget or you can save your Live Support message widget and edit them later.

How to customize Triggers:

Click on Settings and select Triggers:

  • Schedule – Click on Schedule to select day(s) of the week in which the message will show. Select hours during which the message will show by entering start and end time.
  • Devices – Click on Devices to select whether the message will show on mobile or desktop devices, or both.
  • Visitors – Click on Visitors to select to what customer type the message will show. Select Returning Visitors, New Visitors, or both. Use the drop-down menu to select how many pages should be browsed before the message shows. Select 0 to show the message instantly.
  • Country – Select a visitor country for which the messages shows. The default option is to display the message to visitors from all countries.

How to customize Auto-response:

Click on Settings and select Auto-response.

How to integrate support message in your store in payever:

  • Select a message and click on Settings. Select Integration.

You can select in which sales channel to use the message. The message dashboard displays all your installed sales channels within the selected business. Activate and deactivate a sales platform using the Enable slider next to it. The Enable slider is deactivated by default.

How to integrate support message into any webpage:

When you save a live support widget, the payever Live Support App generates HTML code that you can use on any sales channel. Copy and Paste this HTML code into your webpage to embed the functionality of the payever Live Support App. You can integrate the payever Live Support widget into any website.

Useful Tip: The dashboard of the payever Live Support Application will display a list of all your saved messages after you create your first message. Click on the Add Widget button to create a new support message widget.

Icons / Apps /MESSENGER 1